1. Introduction
This Privacy Policy describes how Gti Logistics Ltd., operating under the developer name GTILogix, collects, uses, stores, and shares personal information when you visit our website, request our services, or use the computer integrated systems we design and operate. Our registered address is 1209-30 Tuxedo Crt, Scarborough - M1G 3S6, Canada (CA). The services described on this site are developed and operated by the developer GTILogix on behalf of Gti Logistics Ltd. By using this website or engaging our services, you agree to the practices described in this policy. If you do not agree with any part of this policy, please stop using our website and contact us before providing any personal information. We update this policy from time to time, and the version that applies to you is the one published on this page on the effective date shown above.
2. Information We Collect
We collect information that is needed to operate our website, respond to your inquiries, and deliver the computer systems design services you request. The information we collect falls into two broad categories: information you provide to us directly and information that is collected automatically when you interact with our website or our systems. We collect only what is necessary for the purposes described in this policy. We do not buy personal data from third parties, and we do not collect information about you from unrelated sources unless you have asked us to work with a service that makes that necessary. If you choose not to provide information that we request, we may not be able to answer your inquiry, prepare a quotation, or complete an engagement. The exact categories of data we hold depend on the nature of our relationship with you and the services we provide.
3. Information You Provide Directly
When you contact us through our website, you may provide your name, email address, phone number, company name, job title, and the details of your request. When you enter into a service agreement with us, you may provide billing and payment information, project requirements, technical documentation, and operational data about your routes, vehicles, and customers. We use this information to evaluate your needs, prepare proposals, deliver the agreed services, and maintain records required by law. We store direct communications such as emails, call notes, and submitted forms for as long as needed to serve you properly. We will never sell the information you provide directly, and we will share it only as described in this policy or when the law requires. If you provide information about other people, you confirm that you have the right to share it with us for the purposes described here.
4. Information Collected Automatically
When you visit our website, our servers and third party analytics tools may collect technical information about your device and your visit. This includes your internet protocol address, browser type and version, operating system, the pages you view, the time and date of your visit, the amount of time you spend on each page, the website that referred you to us, and similar log data. This information helps us understand how visitors use our site, diagnose technical problems, and improve the structure and content of our pages. We treat this information as personal data when it can be linked to you. In most cases, we review it in aggregate form only, and we do not use it to identify individual visitors unless we have a legal obligation to do so. We retain these logs for a limited period and delete them on a rolling schedule.
6. How We Use Your Information
We use the information we collect for the following purposes: to respond to your inquiries and requests; to prepare and deliver quotations and proposals; to design, build, deploy, and operate the computer integrated systems we provide; to manage your account and our business relationship with you; to invoice you and process payments; to provide customer support and resolve technical issues; to monitor and improve the performance and security of our systems; to comply with legal and regulatory obligations; and to protect our rights and the rights of our customers. We combine information from different sources only when it serves one of these purposes. We do not use your personal information for automated decision making that has a legal or similarly significant effect on you without your consent or another lawful basis. Each use is described in this policy so that you understand why we process your data.
7. Legal Bases for Processing
We rely on several legal bases for processing personal information under applicable privacy laws. We process information to perform a contract with you when you engage our services. We process information when we have a legitimate interest in operating our business, such as maintaining the security of our systems, providing customer support, and improving our services. We process information to comply with legal obligations, including tax, accounting, and record keeping requirements. Where we rely on consent, you may withdraw it at any time by contacting us using the details in the Contact Information section. If you ask us to stop processing your information and no other legal basis applies, we will honour your request and remove the information where we are permitted to do so. We assess our reliance on legitimate interests before starting any new processing activity.
9. Service Providers and Subprocessors
To operate our business, we use a small number of service providers that process personal information on our behalf. These providers supply cloud hosting, email delivery, payment processing, project management, and customer support tools. We select providers that offer a standard of data protection that is appropriate for the data they handle, and we enter into written agreements with them that restrict how they may use the information. We review our providers periodically and change them when necessary. A current list of the categories of providers we use is available on request by contacting us through the details in the Contact Information section. We remain responsible for the processing we direct and for the actions of the providers we engage, and we require each provider to assist us in meeting our obligations under applicable privacy law.
10. International Data Transfers
Gti Logistics Ltd. is located in Canada, and your information may be processed in Canada, the United States, and other countries where our service providers operate. When information crosses national borders, we take steps to ensure that it receives an adequate level of protection. These steps include entering into standard contractual clauses, relying on adequacy decisions where they exist, and applying technical and organisational safeguards that meet the requirements of applicable law. By providing your information to us, you understand that it may be transferred to and processed in these locations. We will not transfer your information to any country that does not provide adequate legal protections unless we have implemented appropriate safeguards in writing. If you would like more detail about the safeguards applied to a specific transfer, you may contact us.
11. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, to comply with legal obligations, to resolve disputes, and to enforce our agreements. The retention period varies by the type of information and the purpose it serves. Records related to invoicing and taxation are kept for the period required by law. Project records and operational data are kept for the duration of the agreement plus a reasonable period that allows us to support you after the engagement ends. When information is no longer needed, we delete it or render it anonymous in a secure manner. We review our retention schedules at least once a year and adjust them as our obligations change. Nothing in this section requires us to retain information that we no longer have a lawful basis to keep.
12. Data Security
We apply appropriate technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration, and disclosure. These measures include encrypted connections when you transmit data to us, restricted access to systems on a need to know basis, secure storage for credentials and keys, regular backups, monitoring for suspicious activity, and staff training on data handling. No method of transmission or storage is completely secure, and we cannot guarantee that your information will never be accessed in an unauthorised way. If we become aware of a security incident that affects your personal information, we will notify you and the relevant authorities as required by law, and we will take reasonable steps to limit the impact of the incident. We test our security controls regularly and update them as the threat environment changes.
13. Privacy for Children
Our website and services are directed to businesses and professional users and are not designed for children. We do not knowingly collect personal information from children under the age of 13. If you believe that a child has provided personal information to us through our website, please contact us using the details in the Contact Information section so that we can review the matter and delete the information where appropriate. If we learn that we have collected personal information from a child without verification of parental consent, we will remove that information promptly. We ask parents and guardians to supervise the online activity of children and to encourage children never to provide personal information on any website without adult supervision. We will respond to any reported concern about a child within the timeframe required by law.
14. Your Privacy Rights
Depending on where you live, you may have rights in relation to your personal information. These rights may include the right to access the information we hold about you, the right to request a copy of that information, the right to correct inaccurate information, the right to request deletion of information, the right to restrict or object to certain processing, the right to data portability, and the right to withdraw consent at any time. To exercise any of these rights, contact us using the details in the Contact Information section. We will respond within the timeframe required by law. We may ask you to verify your identity before we act on your request, and we may decline requests that are manifestly unfounded, excessive, or that conflict with our legal obligations. We will never discriminate against you for exercising your privacy rights.
15. California Privacy Rights
If you are a resident of California, the California Consumer Privacy Act and related laws give you additional rights regarding your personal information. These rights include the right to know what personal information we collect and how we use it, the right to request deletion of your personal information, the right to correct inaccurate information, the right to opt out of the sale or sharing of your personal information, and the right not to receive discriminatory treatment for exercising your rights. We do not sell personal information, and we do not use your information for targeted advertising. To exercise any of your California rights, contact us using the details in the Contact Information section and state that you are making a request under California law. We will confirm our receipt of your request and respond within the period required by that law.
16. Third Party Links
Our website may contain links to external websites and online services that are operated by third parties. These links are provided for your convenience and do not mean that we endorse the content or practices of those sites. This Privacy Policy applies only to information collected on our website and through the services we operate. When you leave our website, the privacy practices of the destination site will apply to your information. We encourage you to review the privacy policy of any external site you visit and to make informed choices about the information you share. We are not responsible for the privacy practices of third party websites, and we cannot accept responsibility for their treatment of your personal information. You should always confirm that the site you are visiting belongs to the party you intend to contact.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, in technology, or in legal requirements. When we make material changes, we will update the effective date at the top of this page and we will take reasonable steps to make you aware of the change, such as placing a notice on our website. We encourage you to review this page periodically so that you stay informed about how we handle your information. Your continued use of our website or services after the effective date of a revised policy means that you accept the revised policy. If we make changes that require your consent under applicable law, we will obtain that consent before applying the changes to information we have already collected. Earlier versions of this policy remain available on request.
18. Contact Information
If you have questions or concerns about this Privacy Policy, or if you would like to exercise any of your rights, please contact us. Our privacy contact is Hu Yue. You can reach us by email at dispatch@gtilogix.lat or by telephone at +12675011920. You may also write to us at Gti Logistics Ltd., 1209-30 Tuxedo Crt, Scarborough - M1G 3S6, Canada (CA). We will acknowledge your message within two business days and respond within the timeframe required by law. If you are not satisfied with our response, you may have the right to lodge a complaint with a supervisory authority in the country where you live or work. We will treat every request with confidentiality and will not penalise you for raising a concern.